Glossary

What is an AI Efficiency Score?

Cognocient's AI Efficiency Score is your cost per business outcome for the current month, compared against last month's trend — not a 0-100 composite score. Requires outcome tracking to be enabled.

Cognocient's AI Efficiency Score is your cost per business outcome for the current calendar month — total AI spend divided by the number of tagged outcomes delivered — shown with a trend percentage against the prior month. It is a dollar figure, not a 0-100 composite score, despite what the name might suggest.

What it actually shows

Once you tag calls with X-Cost-Outcome (see cost per outcome), the card shows something like “$0.42 per outcome, down 12% from last month.” Before any outcome data exists, it shows your total spend for the month with a prompt to set up outcome tracking — there is nothing to divide by yet.

This is available on the Business plan.

Don't confuse it with these two other 0-100 scores

Cognocient has two genuinely different 0-100 metrics, and neither is calculated the same way as the AI Efficiency Score above:

  • FinOps Maturity Score — a checklist-based 0-100 score mapped to the FinOps Foundation's Crawl/Walk/Run model: attribution coverage, active budgets, enforcement mode, board reports generated, and routing rules in use.
  • AI Investment ROI → Efficiency — inside the Investment vs. Waste panel on your dashboard, a simple 100 − average waste % figure across your classified features. See Investment vs. Waste.

Three different numbers, three different formulas — worth knowing apart before you quote one of them to your board.


Find my waste — free trial → — see your own cost-per-outcome trend in under 5 minutes.

Related: Cost per outcome · AI spend attribution · FinOps Maturity Score · Investment vs. Waste

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