Platform

How do I invite teammates into my Cognocient AI account?

Invite teammates into your existing Cognocient AI account with a role: one shared account, seat limits by plan, and how access is controlled.

In the app: Settings → Team · every planOpen in app →No account? Start free

Invite teammates into your existing Cognocient AI account from Settings → Team. They sign up (or log in) with their own email, but land inside your account: same real-time attribution, same budgets, same connected providers. There's no separate "their data" vs. "your data". It's one shared account with more logins, and each login has a role that decides what it can change.

Not a separate account, not a new tenant

An invited teammate's login is mapped onto your account rather than creating a new one. This means: no data migration if someone leaves and comes back, no duplicate provider connections to manage, and a revoked teammate loses access on their next request, with nothing to clean up.

Seat limits by plan

PlanSeats
Free1 (solo, no invites)
Base3
Growth10
Business25

A pending invite (sent but not yet accepted) still counts against your seat limit, so you can't over-invite past your cap while several invites sit unopened.

If your plan shrinks

Seat limits are also enforced when a plan gets smaller. If you downgrade below your current headcount (for example to Free, which is solo), the newest members beyond the new limit are suspended automatically, once a day. A suspended member keeps their role and history but loses access, and cannot get back in through SSO or SCIM. When you upgrade, suspended members are reinstated, oldest first, up to the new limit. Each suspension and reinstatement is written to the audit log. The account owner is never counted or affected.

On the Business plan you can also provision members automatically with SCIM.

Inviting someone

  1. Go to Settings → Team.
  2. Enter their email, choose a role, and click Send invite.
  3. They receive an email with a one-time link. Opening it walks them through signup and drops them straight into your dashboard, with no separate onboarding wizard. (If that email already has its own existing Cognocient AI account, the invite fails with a clear error instead.)

The role defaults to Viewer so nobody gets more access than you meant to give. Change it any time from the same page.

Roles

RoleIn one line
OwnerThe account creator. Everything, including billing.
AdminEverything except billing: team, SSO, provider keys, budgets, routing.
DeveloperProxy keys, routing rules, Auto Router, emergency freeze, ingest and exports.
FinanceBudgets, chargeback, shadow spend, reports and exports.
ViewerRead-only dashboards and reports.

The full permission matrix is in Roles & Permissions.

Only the Owner manages admins

Granting the Admin role, demoting an Admin, or removing an Admin is reserved for the Owner. Admins can manage everyone else.

Changing a role

From Settings → Team, use the role menu next to a teammate. The change is recorded in the audit log with the old and new role.

Removing a teammate

From Settings → Team, click the remove icon next to their name. Access is revoked immediately, with no grace period and no way for a removed member to keep working with cached credentials, since every request re-checks their access on the backend.

Frequently asked questions

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